Monopolies

December 3rd, 2003 § 1 comment

I hate monopolies — any kind of monopolies. I’d rather have a less than optimal service while still being able to choose the service provider than to be forced to buy a service from a single provider, or, worse, not even be able to buy the service I want.

For one year already I’ve been trying to get broadband Internet access installed at home. I don’t want cable. I want ADSL. I don’t own a TV, by choice, and I don’t want to buy something I don’t need just to have what I need. Here, in Brazil, you have to buy a cable TV package to be able to buy the Internet cable package. Also, I don’t want to share it with other people; if I’m paying for it, it’s fair that I get to use all the available bandwidth.

The problem is, Telemar, the only provider of ADSL services in the state I live won’t install the service in my home. Although I’ve been calling them regularly for one year, the service is still not available where I live, and there’s no estimate of when it will be available.

I always get the same answer when I call them: we don’t want you as a customer, and we don’t care about you. That’s how I feel. People living in smaller cities around my own city can buy the service. My mother’s house, three block down from where I live, can be adapted to ADSL if she wanted. My house, located in a better place in the neighborhood, can’t — in a neighborhood with the right profile for such services.

Monopolies are despicable. As Telemar is the only ADSL provider in my city, it doesn’t care about losing a few customers here and there as long as demand is still high. There is not interest in providing more access points as there’s still much profit to be made in the areas of the city that already support the service.

Everywhere I go I see billboards, ads, and commercials extolling the benefits of broadband connections — all telling me how my life would be easier if I had it. But, if Telemar doesn’t want me to have it, all I can do is to bow my head in submission to their monopoly.

§ One Response to Monopolies

  • The Old Cable v. ADSL Debate

    Over at Reflective Surface, the author complains that his only choice for broadband Internet access is cable. For one year already I’ve been trying to get broadband Internet access installed at home. I don’t want cable. I want ADSL. I…

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